follow these steps:
click on sp(single player)
type: /jo anything
then type /sp
then /login dude1226 "password"
"password" is your password
enter it without " "
Well, your next step is to contact someone such as an admin in the #support IRC. Click help at the top of the forum and then connect. Ask your question and wait for a response. A list of admins and other staff can be found at the bottom of the forum homepage. It's the forum leaders list.
Alright, well, this thread can be closed then right? If you decide you would like more support, feel free to open a new thread. Please read the rules beforehand though.