Just by living, people hurt others without even realizing it. So long as humanity exists, hate will also exist. There is no peace in this cursed world. War is just a crime paid for by the pain of the defeated...
Hmm just to double check is this 5k part of the 10k you brought mobile? http://forum.toribash.com/tori_trans...userid=1953992
If not do as deadmau said, and give them all the proof you have available. The more info available, the quicker they will help. It may take a while for them to reply but it will be solved.