Yea it's a quality of life script system used to easily set up actions for TSAs in scam cases and cases where a number of things need to be transferred.
And yea, you won't get a notification or anything. When a TSA takes care of the thread they'll post, mark it solved and close it so you can know. Don't bother posting or contacting staff about it not being done unless it's taking more than a week. Normally I get around to scam reports every day or two but in rare cases it can go a little longer. If it's more than 7 days then for some reason it's been missed so swing someone a message in that case and I'll look into what went wrong.