Hey jaiwhite. This question belongs in the support forum. I moved it for you
As for your problem, specifically what server did you attempt to join?
As you have never played a match yet, the only possible servers you can join would be the ones marked with "Beginner" in the desc. Try joining those to be sure. All other static servers are restricted by belt, so you cant join them yet.
You can also try joining a playermade server, which has usually random names ;3 Or creating a server just to be sure its not an internet connection problem.