Originally Posted by
Bodhisattva
What sort of tags in particular would help the Tech Support sort threads easily and help unanswered questions?
Here are a few tags that might help:
[Forum], [Game], [Graphics], [Sounds], [Clans], [Market], and [Other].
It might be able to allow the Help Squad to understand what the issue may be about before reading the thread. As well as this, it may help them understand if they're knowledgeable of the type of issue before delving into the thread.
For instance, let's say I'm knowledgeable of forum issues. If I see a tag marked [Forum] I'm most likely going to look at that thread to see if I can help over the thread marked [Game]. I would then ask Person B who is knowledgeable of most game bugs to look into the thread marked [Game].
Not a bad idea. It's not really a serious issue that needs to be immediately addressed, but I'm sure it'd help with tidiness.