ok, first off If he has internet connection but isn't connecting, that isn't the problem. Also it happens to him in any server not just the qi servers. So here's my suggestion:
If you have tried going in tons of servers and none of them work and they don't say anything about qi in the description, post in support. They know better than most discussion forumers. Also, make a descriptive title without the caps and exclamation marks and people might pay more attention to it.
EDIT: been moved to support by mosier, so ignore the part above.