Do you saved your pic in right format ? You need to save it in .jpeg .bmp .gif . Like this [namehere].gif i am saving my heads in gif format.
You need save you pic in these formats : Accepted image formats: .BMP .GIF .JPG .PNG .TGA .TIF .
Not in the right place...Support forum.. =]..but Ummm...Did you Play at least one game..? If not give it 15 minutes...make sure the pic isnt to Big....But..Uhh Jeez did you buy the head texture..which is 10k o>O You'd be suprised on how many people dont do that...